Frequently Asked Questions

Group Buy Deal available once minimum number of buyers commit to buy. Group Deal ends on date unless sold out sooner.

1. How does GroupBuy Deals Works?

STEP 1: View the Deal.

STEP 2: Buy the Deal. If the deal has been activated you can buy it straight away.

STEP 3: Otherwise, pre-order and make payment. When the deal activates your purchase will be processed. If the deal fails to meet the minimum requirement, your order will not be processed and payment will be refunded to you.

PS. As to affiliate products, once you click button, you will be directed to supplier’s website where you can check more information and make a purchase. 

2. How does Group Buy works?

GroupBuy offers top products for sale at an extra special price. Group Buy Deals need a minimum number of people to commit to buy before the deal is ‘ON’.

When you click ‘Add To Cart’ and pay a payment, one of two things will happen:

A) If the Group Deal is ‘ON’ your purchase will be processed straight away .

B) If the Group Deal still needs more people to commit to buy, the system will wait until the minimum number of items is sold to activate the sale. Once the deal is ‘ON’ your purchase will be processed. If the deal isn’t activated, your order will not be processed and you will receive the refund.

3.What does it mean when a Group Buy Deal is 'ON'?

A Group Buy Deal is ‘ON’ when the minimum number of buyers required to activate the special price has been met. If you committed to a Group Deal before the deal is ‘ON’, it means that you’ve committed to purchasing the item only if the minimum number of buyers is met.

4. What if the Group Buy Deal isn't activated?

If the Group Deal isn’t activated, your order will not be processed and you will receive refund.

5. Is postage included?

Each deal is different. Sometimes there may be a postage fee.

6. Can I cancel a Group Buy Deal?

No. When you commit to buy the Group Buy deals, you are committing to enter a legally binding agreement to purchase the item if the Group Deal is activated. The deal will be cancelled only if the minimum number of buyers is not met. Then deal won’t be activated and payment will be refunded to you.

7. Are there any additional fees or charges that I may need to pay?

No, you will only be charged for the item you’ve purchased (plus postage if the listing specifies that a postage fee will be charged by the seller).

8. How can I track my item?

Sellers often upload a tracking number into the GroupBuy system. You should be able to see your tracking info when viewing your order in “My Account”.

8. How to Earn 2 Tiers Commissions As An Affiliate?

We provide multi-tier/multi-level affiliate tracking with up to 2 Tiers -the standard commission rate is currently 5%. With the multi-tier affiliate tracking system, not only are you rewarded, you also get rewarded for encouraging other affiliates to join the affiliate program.

Our affiliate program is FREE and enables members to earn revenue by placing a link or links on their web site which advertises our website or specific products on it. Any sales made to customers who have clicked on those links will earn the affiliate commission.